Refunds and Cancellation

At Berry Blush, we want you to be completely happy with your purchase. Please read our policy below to understand how order cancellations, returns and refunds work.

Order Cancellation

You can cancel your order before it has been shipped. To request a cancellation, please contact us as soon as possible with your order number, either through email, WhatsApp or our contact page. Once an order has been shipped or dispatched, it cannot be cancelled.

Change of Mind

If you change your mind after placing an order but before it is shipped, we will be happy to assist you with cancellation or modification, subject to availability.

Damaged or Incorrect Items

If you receive a damaged, defective or wrong item, please contact us within 2 days of receiving your order along with clear photos or a short video of the product and packaging. Our team will review your request and arrange a replacement or refund, depending on the situation.

Returns & Exchange

Due to hygiene reasons and the nature of our products, we do not accept returns or exchanges on items unless they arrive damaged, defective or different from what was ordered. Please check the size guide carefully before placing an order, as size related returns may not be accepted.

If an exchange is approved, the item must be unused, unwashed and returned with its original tags and packaging.

Refund Process

Once your return or replacement request is approved, refunds will be processed within 7 to 10 working days. Refunds for online payments will be credited back to the original payment method. For Cash on Delivery orders, refunds may be issued through bank transfer or store credit, depending on what is convenient for the customer.

Non Refundable Situations

Refunds will not be provided in the following cases:

The product has been used, washed or altered
The request is made after the allowed time period
The issue is due to incorrect address or unavailability during delivery
Items purchased during sale, clearance or with non refundable labels