Return & Exchange

At Berry Blush, we want every customer to feel confident and satisfied with their purchase. Please go through our Return & Exchange Policy below before placing your order.

Eligibility for Return & Exchange

We accept returns or exchanges only under the following conditions:

You received a damaged or defective item
You received the wrong item (different from what you ordered)
There is a major difference between the product description and the item received

Unfortunately, we do not offer returns or exchanges for reasons such as change of mind, incorrect size selection, or simply not liking the product, since each item is carefully packed and quality checked before dispatch.

Time Frame

Any issue regarding damaged, defective or wrong items must be reported within 2 days of receiving your order. Requests made after this period will not be entertained.

Condition of the Item

To be eligible for a return or exchange, the item must be:

Unused and unwashed
In its original condition with all tags attached
Returned in its original packaging

Items that show signs of use, washing, perfume, or alteration will not be accepted.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team with the following details:

Order number
Clear photos or a short video of the product showing the issue
A brief description of the problem

Our team will review your request and guide you on the next steps. Approved exchanges will be processed once the original item is received and inspected.

Exchange for Size or Design

In case of an approved exchange, subject to availability, you may choose either the correct size of the same product or a different product of equal value. If the desired size or design is unavailable, a refund or store credit will be offered instead.

Shipping for Returns

If a return or exchange is approved due to our error (wrong or damaged item), Berry Blush will bear the return shipping cost. In all other approved cases, return shipping charges will be the responsibility of the customer.

Non Returnable Items

The following items are not eligible for return or exchange:

Sale, clearance, or discounted items
Innerwear, accessories, or items marked as non returnable
Customized or made-to-order products

Need Help?

If you have any questions regarding your return or exchange, feel free to contact our customer support team.